QA Scheme Support Services Ltd (QASSS) (“We”) are a recognised Alternative Dispute Resolution provider. We are committed to protecting and respecting your privacy.
This policy sets out the basis on which we collect and process personal data.
For the purpose of the Data Protection legislation and rules (the Act), QASSS is the entity and data controller responsible for holding and using your data.
As a recognised Alternative Dispute Resolution (ADR) provider, QASSS provides mediation and other dispute resolution services primarily to a number of consumer protection schemes who it has a relationship with. We provide services to consumers and to members of the schemes. We may share data and information with other parties, and this is explained in the policy below.
Information we may collect about you
We collect and process data that we need to assist in resolving disputes. This will be about consumers, traders and others linked to a dispute where our ADR services are required. We may, therefore, collect and process the following type of data about you when you are involved in a dispute to which our service may apply:
We may also collect this information directly from you where you make a complaint to us, to respond to a complaint made or to provide us with evidence.
We may also collect this information from the other party to initiate our ADR service and invite you to participate or as part of their evidence. Some details provided may be confidential or privileged.
Where you are a party to an ADR agreement, we will process your information based on the contract with you. If you are not a party to an ADR agreement (as an employee of a trader or because you have not agreed to participate) we process your information based on our legitimate interest to do so as part of the scheme.
Using the information
We use information held about you in the following ways:
If you provide us with personal data about another individual, you acknowledge that you have permission from that individual to do so and that they understand how we will process their personal data. We recommend that they read this Privacy Notice.
Disclosure of your information
We may disclose your personal information to certain third parties. These will be to our suppliers and advisors who process information for us under contractual arrangements; to credit and fraud reference agencies and identity checkers who act under agreements with us but also have a legitimate interest in your data (this is only for members/member employees); to regulatory bodies or bodies providing support for the scheme (such as other consumer schemes, consumer codes, trading standards authorities, government departments and legal or regulatory authorities).
We may provide your personal information to the other party to the dispute with your agreement.
You have a number of rights in relation to your personal information. These are:
We will retain your data for as long as it is reasonably required for our legitimate purposes and for no longer than is necessary.
IP addresses and cookies
We may collect information about your computer, including where available your Internet Protocol (IP) address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
Where we store your personal data
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data about you to these websites.