We provide Alternative Dispute Resolution for a number of world-class consumer protection schemes for the home improvement sector. We ensure that consumers are dealt with professionally, courteously and sympathetically. Any products installed by our scheme members must be fit for purpose, installed professionally and come with comprehensive guarantees which are underwritten by approved specialist insurance providing consumers with a high level of protection and peace of mind.
We believe that consumers should have free access to robust dispute resolution and therefore provide consumers with free mediation, free Independent Inspections to assist with installation or product malfunctions (at our discretion) and free access to an independent Ombudsman to help resolve any issues that may arise.
To that end, our Scheme Rules & Code of Practice are a stringent set of Rules and a ‘Modus Operandi’ that members must adhere to at all times when dealing with consumers.
All of our Scheme Accredited Members are continually vetted in many areas to ensure consumers are satisfied. All customers receive comprehensive protection throughout the buying, installation and after sales service experience.